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Benjamin Granger

Author Bio

Dr. Benjamin Granger is Chief Workplace Psychologist and leads the EX Advisory practice in the Americas. He has over a decade of experience building EX management programs across the globe.

Articles attributed to Benjamin Granger


Customer and Employee Trust Indices, 2025

Trust is the foundation of long-term human relationships. It’s also a critical determinant of whether and how people will interact with organizations – those inside (employees) and outside (client...

By Benjamin Granger, Talia Quaadgras


Quiet quitting: the latest workplace trend to combat burnout

In 1853, Herman Melville — an American novelist best known for Moby-Dick (1851) — published a short story called Bartleby, the Scrivener: A Story of Wall Street (1853). The eponymous Bartleby i...

By Benjamin Granger


Four Categories of CX and EX Alignment

As the employee engagement virtuous cycle points out, there’s a critical link between employee experience (EX) and customer experience (CX). Organizations need great EX to sustain great CX. As Exper...

By Aimee Lucas, Benjamin Granger


Four XM Practices That Can Propel the Candidate Experience

Experience Management (XM) is an organizational discipline that cuts across the four core experiences of business – customer, employee, brand, and product. But hidden within these familiar XM pillar...

By Benjamin Granger


Four Recommendations for a More Experience-Centric Culture

Culture is one of those “things” that everyone recognizes but few can put their finger on, and even fewer understand how to influence. That’s because an organization’s culture is not static; i...

By Benjamin Granger, Elizabeth ErkenBrack Ph.D.


What Do Job Candidates Really Want? Good Managers!

Having worked with dozens of talent acquisition teams across the globe, we can attest that this is the million-dollar question! But for many talent acquisition professionals, the answer feels elusive....

By Benjamin Granger


Take Employee Listening to the Next Level with Unstructured Listening

In order for organizations to continuously learn and improve the experiences they deliver to their employees, EX professionals must continuously refine and expand their measurement of experience (X) ...

By Benjamin Granger, Dr. Vanessa Kowollik


Three XM Practices That Should Differ Between EX and CX

In this final installment of our series on the Customer Experience (CX) principles and practices that propel Employee Experience (EX) efforts, we explore where differences in approaches across EX and ...

By Benjamin Granger


Four XM Practices for Digitizing the Employee Experience

The COVID-19 pandemic has accelerated many organizations’ plans to digitize key experiences and there is clearly demand among customers. Naturally, this is influencing the expectations and experienc...

By Benjamin Granger, Juliana Holterhaus


Three CX Measurement Principles That Can Help Propel EX

As Aimee Lucas and I continue our series on the Customer Experience (CX) principles and practices that propel Employee Experience (EX) efforts, we arrive at my personal favorite – the measuremen...

By Benjamin Granger


4 Ways to Modernize Your X-Data Systems

Experience management (XM) involves the measurement and management of two types of data — operational (O-data) and experience (X-data). O-data, like sales, revenue, customer renewal rates, and empl...

By Benjamin Granger


Yes, It’s Time to Get Rid of Old School Employee Surveys

In a recent article, “It’s time to get rid of employee surveys,” Peter Cappelli calls into question the use of a common employee experience (EX) tool – the employee engagement survey.  He cor...

By Benjamin Granger, Bruce Temkin


How to Provide Certainty Even During Times of Uncertainty

Last month, at the XM Institute, we held our second ever XMPN Virtual Meetup. We met with experience management (XM) professionals from around the world, with most reigning from the APJ region and Af...

By Benjamin Granger, Bruce Temkin


Employee feedback: how to drive accountability and action

  Employee feedback surveys are like gym memberships ...A simple but accurate analogy. Organizations can collect all the employee feedback they want from their employees but unless they communi...

By Benjamin Granger