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Benjamin Granger

Author Bio

Dr. Benjamin Granger is Chief Workplace Psychologist and leads the EX Advisory practice in the Americas. He has over a decade of experience building EX management programs across the globe.

Articles attributed to Benjamin Granger

Quiet quitting: the latest workplace trend to combat burnout

In 1853, Herman Melville — an American novelist best known for Moby-Dick (1851) — published a short story called Bartleby, the Scrivener: A Story of Wall Street (1853). The eponymous Bartleby i...

By Benjamin Granger

Employee experience expectations likely to accelerate post COVID-19

Organizational disruptions and change always create uncertainty among employees, managers, and senior leaders alike. COVID-19 is certainly the most salient and ubiquitous disruption impacting nearly e...

By Benjamin Granger

Is now the right time to survey your employees?

Originally published on Forbes. It’s one of the most common questions we’ve had from our customers and partners in the past two weeks - and yes, it might feel trivial to ask right now - but, is...

By Benjamin Granger

Employee feedback: how to drive accountability and action

Employee feedback surveys are like gym memberships ...A simple but accurate analogy. Organizations can collect all the employee feedback they want from their employees but unless they communi...

By Benjamin Granger

Featured Posts

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

3 key ways AI can help drive human-centered government

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered governmen...

By Hannah Burn, Rishi Vajpeyi

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...

By Qualtrics

Qualtrics now a CMS-approved vendor to conduct the Health Outcomes Survey

At a time when customer experience and Quality teams are being asked to consolidate, reduce redundancies, and justify spending, industry leaders are centralizing their CX investments in purpose-built,...

By Noah Gilbertson